Contact A&E Wait Time
Corrections, feedback, NHS trust enquiries and press — all routed through one editorial inbox with a published response SLA.
Email us
Editorial inbox
hello@aewaittime.co.ukEvery email is read by a member of the editorial team. We do not auto-reply.
What are you contacting us about?
Report a correction
Spotted a wrong wait time, an out-of-date hospital fact, a broken link or anything else that looks off? This is the fastest way to get it fixed.
Acknowledged within 2 working daysEmailGeneral feedback
Tell us what is working, what is not, what you wish the site did, or how it has helped you. We read every email.
Replied to within 5 working daysEmailNHS Trusts & dashboard owners
Run a trust, ICB or live A&E dashboard you would like us to ingest from? Want us to update how we link to or attribute your data? Get in touch.
Replied to within 5 working daysEmailPress & media
Journalists, researchers and broadcasters working on A&E waiting times stories — we are happy to share what we see in the data, on the record.
Replied to within 2 working daysEmail
When you can expect to hear back
Acknowledge
≤ 2 working days
We confirm receipt of every correction request.
Resolve or explain
≤ 5 working days
Either a fix is published, or we tell you what we are still investigating.
Formal complaint reply
≤ 10 working days
Substantive reply to any formal editorial complaint.
Full process is documented in our editorial policy § corrections.
What this inbox is not for
- Medical advice or triage. We are not clinicians. If you need medical advice, call NHS 111 or your GP. In an emergency call 999.
- A&E booking or queue position. A&E does not work that way — you cannot book a place. Walk in or call 999 if appropriate.
- Complaints about NHS care. We are not the NHS. Concerns about treatment received at an NHS hospital should go through that trust’s PALS service or via nhs.uk feedback & complaints.
Postal & legal
A&E Wait Time is an independent UK website operated by the founder. We are not a registered company. For all legal, editorial and corrections matters please use the email address above so we have a written record of your enquiry.
See our about page for the full ownership and independence statement.